Protecting your personal information is our top priority. On this page, we clearly explain what data is collected, how it is stored, and what rights you have.
399bot (referred to hereinafter as "we", "399bot", or the "Platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use our website, mobile app, or any related services, how we use that information, and how we keep it secure.
By creating an account on 399bot or using our services, you acknowledge that you have read and agreed to this Privacy Policy. Our Privacy Policy is part of our Terms & Conditions Applicable together with.
Our commitment: We never sell your data. Your information is used solely to provide you with a better experience.
This Policy may be updated from time to time. For significant changes, we will notify you by email or through a notice on the Platform. We recommend checking this page regularly.
399bot collects several types of information, falling into two main categories: what you provide directly, and data collected automatically through your use of the Platform.
| Data Type | Description | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial information | Mobile Banking/Nagad number, bank account details | For withdrawals |
| KYC documents | Copy of passport, national ID card, or driving license | For Verification |
| Device Information | IP address, browser type, operating system | Automatic |
| Usage Data | Gaming history, transaction logs, login timestamps | Automatic |
| Location data | Approximate geographic location (IP-based) | Automatic |
We do not collect sensitive information such as religion, political views, or health data without your consent. Documents collected for KYC verification are stored in encrypted form and securely deleted once verification is complete.
399bot collects your information through various methods. We are committed to being fully transparent about each of them.
If you use our mobile app, you may be asked to allow push notifications. This permission is optional and declining it will not affect the core functionality of the app.
399bot uses your information only for specific, clearly defined, and legitimate purposes. It is never used for anything beyond the purpose for which it was originally collected.
Marketing Communications: We only send promotional emails or SMS with your consent. You can opt out at any time by clicking the "Unsubscribe" link.
399bot's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help us improve our services.
You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of some services.
399bot employs industry-standard security technologies to protect your information. Our systems undergo regular third-party security audits.
Our data centres are ISO 27001 certified and under 24/7 security monitoring. In the event of a security incident, we are required to notify affected members within 72 hours.
You have specific rights over your personal information on 399bot. We fully respect and uphold those rights.
399bot retains your information only for as long as necessary. All data is kept while your account remains active. Even after account closure, certain information may be retained for a specified period to meet legal obligations.
Once the retention period expires, data is securely deleted or permanently anonymized. You may contact our support team to request deletion of your data, though some information may be retained due to legal obligations.
399bot's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we become aware that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.
Parents are encouraged to use parental control software to prevent their children from accessing online gaming platforms.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team.
Email: [email protected]
Response Time: We typically respond to your request within 48 hours.
Data Deletion Request: To close your account or request deletion of your data, please state this clearly in your email to us.
Your rights on 399bot under GDPR and international privacy laws.
You have the right to know what information we hold about you and to receive a copy of it.
If any of your information is incorrect or incomplete, you may request that it be corrected.
In certain circumstances, you may request that your data be erased ("right to be forgotten").
You may request that processing of your data be temporarily restricted in certain cases.
You have the right to receive your data in a structured, commonly used format.
You may object at any time to marketing or specific types of data processing.
The core pillars of our privacy protection that keep your experience safe and trustworthy.
Every transaction and piece of personal data is protected with 256-bit SSL encryption. No third party can intercept or read this information in transit.
Our KYC process does more than verify your identity — it also protects you from fraud and misuse.
Our security team monitors systems around the clock. Suspicious activity is detected and blocked in real time.
399bot never sells your personal information to advertisers or data brokers. This is a core principle we stand by.
You can update your marketing preferences, view your data, or request deletion at any time from your account settings.
Our Privacy Policy is built in accordance with GDPR and international data protection best practices.
Read our Privacy Policy and sign up with confidence. Your information is completely secure — that is our promise.