399bot General FAQ —
All your questions answered here

Signing up on 399bot is quick and easy. All you need is an active mobile number or email address. During registration, you'll provide your name, mobile number or email, and a strong password. You must be at least 18 years old. The whole process takes just 2–3 minutes.

No. Under 399bot's policy, each person may only hold one account. If multiple accounts are found to belong to the same individual, all accounts may be terminated and any funds forfeited. Play fair and stick to one account.

Yes, you can update your mobile number or email from your account's profile settings. For security purposes, a verification code will be sent to your existing number or email address to confirm the change. If you run into any issues, please contact our support team.

After registration, an OTP will be sent to your mobile number. Use that code to activate your account. For larger withdrawals, you may need to submit a copy of your national ID or passport for KYC verification. Verified accounts come with higher transaction limits.

399bot supports the most popular mobile banking methods in Bangladesh, including:

• Mobile Banking
• Nagad
• Rocket
• Islami Bank Mobile Banking
• Cryptocurrency (selected methods)

Fast and secure transactions across all payment methods.

The minimum deposit on 399bot is just BDT 200. The minimum withdrawal amount is BDT 500. Maximum deposit and withdrawal limits depend on your account verification level. Higher limits apply to VIP members.

Withdrawals are typically processed within 15 minutes to 1 hour of your request. During peak times, it may take up to 24 hours. KYC verification is required for your first withdrawal, which may add some extra time. VIP members enjoy priority processing.

Your balance is usually credited within 5–10 minutes of making a deposit. If it takes longer than 15 minutes, contact our support team via live chat with a screenshot of the transaction. Providing your transaction ID or reference number will help us resolve the issue faster.

399bot generally does not charge any additional fees for withdrawals. However, mobile banking providers may apply their own transaction fees. Crypto withdrawals may also be subject to network fees. For the latest details, check the payments page or contact the support team.

A welcome bonus package is available to all new 399bot registrations. It includes a match bonus on your first deposit plus free spins. Bonus amounts and terms may change from time to time. Visit the promotions page or ask support for the latest offers.

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to wager a total of BDT 20,000. Each bonus has its own terms, so read the conditions carefully before claiming.

Log in to 399bot daily and place a qualifying amount in bets to earn a daily cashback reward. The cashback rate depends on your VIP level — the higher your level, the more you get back. Cashback is usually credited to your account automatically the following day.

Yes, through 399bot's referral program, both you and your friend receive a special bonus when you invite them to join. Once your friend registers using your referral link and makes their first deposit, you earn a referral commission. Full terms are available in the Referral section of your account.

399bot has thousands of games across a wide range of categories. The main categories are:

• Live Casino (Baccarat, Roulette, Blackjack, Poker)
• Slots & Megaways
• Sports Betting (cricket, football, tennis)
• Fishing Game
• Virtual Sports
• Lottery & Crash Games

Yes, most slot games can be played for free in demo mode. This lets you get familiar with the rules and features without risking real money. Note that Live Casino and Sports Betting games do not offer a demo mode — those require real money to play.

If you get disconnected before a game round is completed, a refund is generally issued. However, each game provider has its own policy. Reconnecting after a drop will usually resume the game from where you left off. For exceptional cases, please contact our support team.

399bot features live tables from Evolution, Pragmatic Play Live, and other top providers. Some tables have Bangladeshi and South Asian dealers. Use the language filter in the game lobby to find a dealer in your preferred language.

Yes, 399bot uses industry-grade SSL encryption to keep all your personal and financial information secure. Our servers undergo regular security audits. Your data is never sold or shared with third parties. To learn more, Privacy Policy Read more.

Go to the Security section under your account settings to find the 2FA option. You can enable 2FA via Google Authenticator or SMS OTP. Once enabled, a verification code will be sent to your phone each time you log in. This protects your account from unauthorized access.

If you notice any suspicious activity on your account, change your password immediately and log out of all active sessions. Then notify the support team. Our security team will investigate promptly and take the necessary action. Avoid logging in over public Wi-Fi.

399bot offers 24/7 live chat support. You can also reach us by email. Live chat typically responds within 2–3 minutes, while email replies may take up to 24 hours.

For any complaint or dispute, contact our support team via live chat first. Include a detailed description of the issue along with relevant screenshots and your transaction ID. For complex matters, you may file a formal complaint by email. Our team aims to resolve issues within 48 hours.

Yes, 399bot's support team is fully equipped to assist you in Bangla. Our service is built with Bangladeshi users in mind. Simply write to us in Bangla on live chat and you'll get a response in Bangla. Talk to us in whichever language you're most comfortable with.

If your account is closed or suspended, contact the support team via live chat or email. Ask for the reason behind the suspension and complete any required verification steps. Accounts are generally reinstated quickly if no policy violations are found. For more details, Terms and Conditions Read more.